TERMS AND CONDITIONS
1. Returns & Refunds
a. We accept returns within 5 days of the delivery date for a full refund or exchange. b. Returned items must be in their original condition, with tags attached and unworn. c. To initiate a return, please contact our customer service team for a Return Authorization (RA) number. d. Refunds will be processed within 7 business days of receiving the returned items.
2. Delivery Terms
a. We offer standard and express shipping options. b. Delivery times may vary based on the shipping method selected and the destination. c. Customers will receive a tracking number upon dispatch for real-time shipment tracking. d. Colourfultree is not responsible for any customs or import duties incurred.
3. Ways to Pay
a. We accept various payment methods, including credit/debit cards, digital wallets, and other secure online payment options. b. All transactions are processed securely to protect customer information.
4. Sale Events
a. Sale events may have specific terms, including duration and eligibility. b. Items purchased during sale events are subject to the standard return policy. By using the Colourfultree Online Clothing Store, customers agree to abide by these Terms & Conditions. Colourfultree reserves the right to update or modify these terms at any time, with changes being effective upon posting on the website. Customers are encouraged to review the terms periodically.
Privacy Policy
Last Updated: January 5, 2024 Thank you for choosing ColourfulTree as your preferred online clothing store. We are committed to ensuring the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our website or interact with our services. 1. Information We Collect: 1.1 Personal Information:When you create an account, place an order, or subscribe to our newsletter, we collect information such as your name, email address, shipping address, and contact details. 1.2 Payment Information:To process your orders, we collect payment information, including credit/debit card details or other payment methods. This data is securely processed through our trusted payment gateway partners. 1.3 Browsing Information:We may collect information about your browsing activity, such as IP address, device information, and browser type. This helps us enhance your online shopping experience and improve our website. 1.4 Cookies:We use cookies to track your preferences and activities on our site. These cookies are essential for providing a seamless and personalized shopping experience. 2. How We Use Your Information: 2.1 Order Processing:We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support. 2.2 Marketing and Promotions:With your consent, we may send you promotional emails and newsletters to keep you informed about our latest products, offers, and events. 2.3 Improving our Services:Your browsing and purchase history help us analyze trends, track the effectiveness of marketing campaigns, and enhance our website's functionality. 3. How We Protect Your Information: 3.1 Security Measures:We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. 3.2 Secure Transactions:Payment transactions are encrypted using SSL technology to ensure the security of your financial information. 4. Third-Party Disclosure: 4.1 Service Providers:We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential. 4.2 Legal Compliance:We may disclose your information as required by law or to protect our rights, property, or safety. 5. Your Choices and Rights: 5.1 Opt-Out:You can opt-out of receiving marketing communications at any time by adjusting your account settings or using the unsubscribe link in our emails. 5.2 Access and Correction:You have the right to access, correct, or delete your personal information. Contact us to exercise these rights. 6. Changes to this Privacy Policy: 6.1 Updates:We may update this Privacy Policy periodically. Please review the policy regularly to stay informed about how we are protecting your information. 7. Contact Us: 7.1 Questions:If you have any questions or concerns about our Privacy Policy, please contact us at contact@colourfultree.com.By using our website, you agree to the terms outlined in this Privacy Policy. Thank you for trusting ColourfulTree with your personal information.